Returns & Exchanges
At Mountain Equipment, we want you to be fully prepared for your next adventure, which is why we offer a 30-day window for returns on all unworn gear with original tags attached. If your apparel doesn't fit the terrain, we provide a seamless exchange process to ensure you have the right fit for the trail.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original packaging, ensuring all technical tags and labels are still attached and intact.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking number to monitor the status of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing